Shipping Policy

Last updated: November 8, 2026

Thank you for shopping with Venn. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

All of our products are made to order. Production typically takes 1–5 business days before shipping, excluding weekends and holidays.

Production times may vary during holidays or periods of high demand.

You'll receive a shipping confirmation email with tracking information once your order ships, if tracking is available.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships.

Please note that production time and shipping time are separate.

Delivery times may be affected by carrier delays, weather, or other events outside our control. Any significant delays will be handled in accordance with applicable law.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on your destination, order details, and selected shipping method.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note that tracking information may take time to update after you receive it.

Shipping Destinations

We currently ship within the United States only.

International shipping is not available at this time.

Address Accuracy

Please check your shipping address carefully at checkout. Contact us as soon as possible if you need to correct it.

Address changes may not be possible once your order has entered production or has shipped.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or significantly delayed, please contact us at vennstories1@gmail.com.

We will investigate the issue and work toward an appropriate resolution, including a replacement or refund when applicable.

Order Changes & Cancellations

Because our products are made to order, production may begin shortly after your purchase.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes and cancellations may not be possible once production has started, except as required by applicable law.

Questions?

Contact our team at vennstories1@gmail.com or use the contact details in our Contact Information Policy.