Return & Refund Policy

Last updated: November 8, 2026

Thank you for shopping with us! We want you to love your purchase. Please review our return and refund policy before placing an order.

Made-to-Order Products

Our products are printed and made especially for you after an order is placed.

Because each item is made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, color preferences, or accidental orders, except where required by applicable law.

We strongly recommend reviewing the product description, size chart, and order details before completing your purchase.

Damaged, Defective, or Incorrect Items

We take product quality seriously. If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving your item.

Email us at vennstories1@gmail.com and include:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

We will review your request and, when appropriate, arrange a replacement or refund at no additional cost to you.

Please do not return any items without contacting us first. In many cases, returning a damaged or defective product will not be necessary.

Cancellations and Order Changes

Because our products are made to order, production may begin shortly after your purchase.

If you need to cancel your order or change its details, please contact us as soon as possible at vennstories1@gmail.com.

We will do our best to accommodate your request. However, once an order has entered production, we may be unable to cancel or modify it.

Size and Color Exchanges

We do not offer exchanges for items ordered in the wrong size or color.

Please carefully review the size chart and product details before purchasing.

Please note that product colors may appear slightly different depending on your screen settings.

If you receive a size or color different from what you ordered, please contact us so we can resolve the issue.

Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at vennstories1@gmail.com.

We will review the tracking information and work with our shipping and production partners to investigate the issue.

If your package is confirmed lost in transit, we will work toward an appropriate resolution, which may include a replacement or refund.

Refunds

If your refund request is approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Refund processing times may vary depending on your payment provider.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available to you under applicable consumer protection laws.

Contact Us

If you have any questions about your order, returns, exchanges, or refunds, please contact us:

Email: vennstories1@gmail.com

We are happy to help and will do our best to resolve any concerns.